物流政策

DZIORA SHIPPING POLICY

FREE SHIPPING, DUTIES AND TAXES INCLUDED

All orders accepted through the DZIORA online store include complimentary tracked shipping to the delivery address entered at checkout. Product prices also include export customs clearance, destination import clearance, and applicable import duties and taxes. Customers will not be asked to pay additional shipping fees, customs duties, or import taxes when the parcel is delivered.

ORDER PROCESSING AND PRODUCTION

Ready-to-ship items are normally prepared and dispatched within 2–5 business days.

Dzi-inspired enamel and hand-painted Thangka Gawu pieces are made by hand and normally require 7–15 days for creation and preparation before dispatch. Thangka pieces have no ready-to-ship stock. Each baroque pearl is individually selected by hand. Production time is separate from delivery time and may vary according to the design, materials, and level of customization. The estimated production time will be stated on the product page or communicated to you after the order is placed. If approval of a custom design or other information is required, production begins after we receive your confirmation.

DELIVERY ESTIMATES

For Europe and North America, estimated delivery time is approximately 7–15 business days after dispatch.

Delivery times for other supported destinations vary by country or region. We will provide an estimate where available. All delivery times are estimates rather than guarantees. Customs inspections, remote-area delivery, local carrier conditions, severe weather, public holidays, and peak shopping periods may cause delays beyond our control.

ORDER TRACKING

Once your order has been dispatched, we will send tracking information to the email address provided at checkout. Tracking updates may take several days to appear while the parcel is transferred between international and local carriers.

DELIVERY ADDRESS

Please check your name, street address, apartment or unit number, postal code, telephone number, and email address carefully before submitting your order. If you need to correct an address, contact hello@dziora.com as soon as possible. We cannot guarantee changes after an order has been dispatched. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

CUSTOMS AND DELIVERY

DZIORA uses door-to-door shipping services that include customs clearance and applicable duties and taxes for orders we accept. The recipient may still need to cooperate with the carrier or customs authority by providing legally required identity or delivery information. Any such request will come from the relevant carrier or authority and does not normally require an additional payment.

DELAYED, LOST, OR DAMAGED PARCELS

If tracking has not updated for an extended period, your parcel appears to be lost, or the package arrives visibly damaged, please contact hello@dziora.com with your order number and photographs where applicable. We will investigate with the carrier and arrange an appropriate solution in accordance with our Return and Refund Policy.

SHIPPING AVAILABILITY

Available destinations are shown at checkout. If your country or region is not available, please contact us before ordering so we can check whether delivery can be arranged.

CONTACT

For shipping questions, contact hello@dziora.com.