Refund policy

DZIORA RETURN AND REFUND POLICY

We hope you love your DZIORA piece. If something is not right, please contact us at hello@dziora.com and we will be happy to help.

STANDARD AND MADE-TO-ORDER PIECES
Standard designs, including pieces made after an order is placed but not personalized to the customer, may be returned if a return request is submitted within 14 days of delivery.

To be eligible, the item must be unworn, unused, undamaged, and returned with all original tags, certificates, accessories, packaging, pouch, and box. We reserve the right to decline a return that does not meet these conditions.

PERSONALIZED AND CUSTOM-MADE PIECES
Items made to a customer’s individual specifications are final sale and are not eligible for return or exchange for change-of-mind reasons. This includes personalized artwork, engraving, custom sizing, custom materials, or other customer-requested alterations. This restriction does not affect your rights if the item is defective, damaged, or not as agreed.

CANCELLATIONS
You may request cancellation within 24 hours after placing your order, provided production has not begun. Once a custom design has been confirmed or production has started, personalized and custom-made orders cannot be cancelled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged in transit, defective, or different from what you ordered, contact hello@dziora.com promptly, preferably within 7 days of delivery, and include your order number and clear photographs. DZIORA will review the issue and, where appropriate, arrange repair, replacement, or refund at no additional cost to you. This timeframe does not limit any mandatory rights available under applicable law.

HOW TO REQUEST A RETURN
Email hello@dziora.com with your order number, the item you wish to return, and the reason for the request. Returns must be approved before they are sent. Items returned without prior authorization may not be accepted. Approved returns must be securely packaged and sent using a tracked shipping service.

RETURN SHIPPING
For an eligible change-of-mind return, the customer is responsible for return shipping and any related costs. If the return is caused by a confirmed defect, transit damage, or an incorrect item, DZIORA will cover reasonable return shipping costs or provide another appropriate solution.

REFUNDS
We will inspect the returned item and notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional processing time.

EXCHANGES
We do not currently offer direct exchanges for change-of-mind purchases. If eligible, you may return the item and place a new order. Defective or incorrect items may be replaced after review.

CONSUMER RIGHTS
Nothing in this policy excludes or limits any mandatory consumer rights that apply in the country or region where you live.